I am wanting to try and use lists within custom forms but I am having issues trying to figure out how they work. Can anyone provide a simple explanation as well as a real world example? Maybe they won't work for me in my situation but I feel they could be useful if I could get my head around how they work.
Okay, think I may have figured this out on my own by accident while making a new custom form.So, when creating a custom form and adding fields you have an option to make that field a Checkbox or Choices. This is where a list can come into play.For my example I created a field called 'Change Type(s):' for a form to make changes to an employee. This was setup originally as a Choices field and then you can configure it to contain which choices you want available and the default choice. This works just fine.If you make a List however with all the items you want to populate that list with you would then select for that Field the specific list item you created. It would then populate all the items in the list instead of using the Checkbox/Choices option for that field.I see this as redundant though since you can make all the choices you want within the Form w/o needing to involve a List (which would require more upkeep to maintain different items all over the osTicket system). That being said if you create it as a list you can also fill in item properties via the Properties tab in the List. On the form you would not be able to create a description (on hover) for each choice but if you use a list you can create properties such as a description, examples, or notes that will apply to each item in the list individually and be available when you hover over the link once a ticket it made.Hopefully that makes some sense, I can add images if it would be helpful to anyone attempting to use Lists within their forms.
I do not use Choices. I use lists. I personally find it more intuitive and easier to manipulate.
Can you provide a real world example (maybe w/screenshots) of how you implemented Lists in use with Custom Forms to make it easier to use and provide the functionality that you need?Or is this simply a personal preference?Only reason I ask is because of the redundancy of using Choices/Checkbox within the already provided fields for Forms and having Lists available as well. Both serve the same purpose in what gets done (and how it is done) and the little extra that Lists provide (ability to add info to a static text such as a description) doesn't really seem to offset that little bit.So seeing a real world example would allow me a view into how someone else implemented it as well as a different point of view. This way I can determine which option would be best for me.
